According to the recently released Global Retail Theft Barometer study, shoplifting, employee or supplier fraud, organized retail crime and administrative errors cost the retail industry $119 billion in 2011, or 1.45% of sales. This global shrink rate is 6.6% higher than the previous year and represents the highest percentage recorded by the study since it began in 2007.
The study, conducted by the Centre for Retail Research, monitored the cost of shrink in the global retail industry between July 2010 and June 2011 and found that shrink increased in all regions surveyed. Customer theft, including shoplifting and organized retail crime, rose 13.4% and cost retailers $51.5 billion or 43.2% of shrink.
The Global Retail Theft Barometer study conducts surveys of shrink and related factors in Europe, Asia, North America and Latin America. For more detailed results, visit the Centre for Retail Research.